Appeals Policy

Last Updated: April 22nd, 2026

Introduction

This appeals policy is part of your legal agreement with Flirt1to1. By using Flirt1to1, you agree to the terms of this policy—please read it carefully.

This policy explains the process by which users can appeal decisions made by Flirt1to1, including actions related to content moderation, account suspension, or other measures that may impact their use of our services.

This policy should be read alongside our Terms of Service, Acceptable Use Policy, DMCA Policy, and Complaints Policy, all of which govern your use of Flirt1to1.
Contact Information

Flirt1to1 is operated by Axcess Creative Ventures, LLC, located at 2780 S Jones Blvd, Ste 200-3437, Las Vegas, NV, 89146, USA.

You can contact us by writing to the address above or emailing us at support@flirt1to1.com.
Definitions

Unless otherwise defined in this policy, terms used here have the same meanings as those in the Terms of Service. As used in this policy, the following definition applies:

“Decision” means an action taken by Flirt1to1 to:

(1) suspend or deactivate an account;

(2) suspend or deactivate Content shared to or from an account;

(3) issue a final warning for a violation on an account;

(4) restrict account features, including restricting or disabling messaging, voice calls, video calls, media sending, or other interaction features;

(5) any decision to withhold, reverse, or forfeit Entertainer Earnings; or

(6) suspend, terminate, or restrict the ability to monetize Content.

A “Decision” also includes any decision to remove, restrict access to, or reduce visibility of Content.
Use of this Policy

This policy can be used in two ways:

(1) by Flirt1to1 Users who want us to review or reverse a Decision; or

(2) by individuals in the EU, EEA, or UK who are not Flirt1to1 account holders and who reported suspected illegal or non-consensual Content on Flirt1to1 and disagree with Flirt1to1’s decision not to act.
Appeal Procedure

(a) To appeal a Decision, you must email us at support@flirst1to1.com.

(b) Your appeal must include:

(1) the URL or username of the account;

(2) the URL or other identifier of Content subject to the appeal (for example, message IDs, call session IDs, or transaction IDs, where available);

(3) detailed reasons why you believe your Content or account complies with the Flirt1to1 Terms of Service and Acceptable Use Policy; and

(4) for non-Flirt1to1-users in the EU, EEA, or UK who disagree with our Decision to permit Content to remain on Flirt1to1, why you believe the Content is illegal or non-consensual.
Timing

All appeals must be filed within six months of the date of the Decision, unless a longer period is required by applicable law.
Review Process

(a) When we receive an appeal, we will take the following steps:

(1) we will review the relevant Flirt1to1 account information;

(2) we will consider the information and the supporting documents you have provided;

(3) we may request additional information or documents from you or from third parties to assist in deciding the appeal; and

(4) based on the available information, we will either grant, grant in part, or deny your appeal and notify you of our decision, including a clear explanation of the outcome and the reasons behind it:

(A) if we grant your appeal, we will reverse each relevant Decision and any actions taken as a result;

(B) if we grant your appeal in part, we will notify you of each Decision that has been reversed, any actions taken as a result, and the reasons for the partial outcome; or

(C) if we deny your appeal, we will provide reasons for our decision, and no changes will be made to the original Decision.

(b) Automated systems may assist with detecting potential violations and supporting our review. Appeals are reviewed by appropriately trained personnel. Where applicable law provides rights relating to automated decision-making, you may raise those concerns in your appeal.
No Liability for Appeal Outcome

Flirt1to1 will not be liable for any interruption of access to your Flirt1to1 account or any loss of earnings resulting from a Decision or the appeals process, to the extent permitted by applicable law. Nothing in this policy limits any non-waivable statutory rights.
Appeals Team

Our appeals team will review each properly filed appeal in a diligent, non-discriminatory, and non-arbitrary manner, based solely on the information provided.
Non-Appealable Decisions

This policy does not apply to actions that are not technically possible or legally feasible to reverse (for example, actions required by law or irreversible technical changes). We will still provide a statement of reasons for moderation or restriction decisions where required by applicable law. We publish transparency reports where required by applicable law, which may include information about content moderation and appeal outcomes.
Additional Procedures for EU/EEA/UK Users

(a) You may file a complaint with a regulatory authority or seek a remedy through a certified third-party out-of-court dispute settlement body or the relevant courts in your country of residence or establishment.

(b) In certain circumstances, out-of-court dispute settlements under the EU Digital Services Act may apply. Each EU member state must certify an out-of-court dispute settlement body to handle eligible disputes.

(c) You also have the option of pursuing judicial redress by bringing your claim before a court with jurisdiction.

(d) If you believe that Content is illegal or otherwise violates our Terms of Service, you may submit a report or complaint. We will review all reports and complaints to determine whether we agree that a violation of our Terms of Service has occurred.

(e) If we determine that no violation of our Terms of Service has occurred and elect not to take action regarding the relevant Content, you may be able to refer the matter to an out-of-court dispute settlement body. If you do, we will engage with the out-of-court dispute settlement body in good faith and as required by law.

(f) We are not bound by decisions of an out-of-court dispute settlement body. We may decline to engage where a request is not eligible, is manifestly unfounded, or concerns the same Content and substantially the same grounds that have already been addressed, to the extent permitted by applicable law.
Disability and Accessibility

We are committed to providing an accessible appeals process for users with disabilities and those who may require translation or assistive technology. Alternate methods of appeal submission may be requested via our support team at support@flirt1to1.com.